1. Shipping Locations

Mumbi Luggage Straps currently ships Australia-wide. We do not ship internationally at this time.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

Note: Delivery times may vary based on your location and external factors such as weather, courier delays, and peak shopping periods.

4. Shipping Costs

• Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
• Free shipping is available for all orders over $49.99.

5. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the provided tracking link on our website.

6. Delivery Issues & Lost Packages

• If your package is delayed beyond the estimated delivery time, please contact us at info@mumbiluggagestraps.com.au.
• If your order is marked as “delivered” but you haven’t received it, please check with neighbors or your local post office before reaching out.
• Mumbi Luggage Straps is not responsible for lost or stolen packages once marked as delivered.

7. Incorrect Address & Undeliverable Orders

• Please ensure your shipping address is correct before completing your purchase.
• If an incorrect address is provided, the customer will be responsible for any additional shipping costs to resend the package.

8. Returns Due to Failed Delivery

• If a package is returned to us due to an incorrect address or failed delivery attempt, the customer will be contacted for re-shipment.
• Additional shipping charges may apply.

9. Contact Us

If you have any questions regarding shipping or delivery, please reach out to our support team at info@mumbiluggagestraps.com.au or call 0427 143 612.