At Mumbi Luggage Straps, we strive to provide high-quality products that you and your little one will love. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:
✅ The item must be unused, in its original packaging, and in the same condition as received.
✅ The return request must be initiated within 30 days from the date of delivery.
✅ Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items:
🚫 Custom or personalized baby mobiles.
🚫 Gift cards and promotional items.
🚫 Items that have been used, washed, or damaged due to customer handling.

2. Refund Process

If you are eligible for a refund, here’s how it works:

1️⃣ Request a Return:

• Contact us at info@mumbiluggagestraps.com.au with your order number and reason for return.
• Our team will review your request and provide return instructions.

2️⃣ Return the Item:

• Securely package the product and send it to our return address info@mumbiluggagestraps.com.au.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

3️⃣ Refund Approval & Processing:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 5-7 business days.

🚨 Note: Refunds may take additional time to reflect in your account depending on your bank or payment provider.

3. Exchanges (Replacing a Product)

We only replace items if they are defective, damaged, or incorrect upon arrival.

✅ If you received a damaged or defective item, contact us within 7 days of delivery with photos of the product and packaging.
✅ If approved, we will send a replacement at no additional cost.
✅ If the item is out of stock, we will offer a refund or an alternative product.

4. Cancellations & Order Modifications

• Orders can be canceled or modified within 24 hours of purchase.
• Once an order has been processed and shipped, cancellations are not possible.

5. Return Shipping Costs

• Customers are responsible for return shipping fees unless the return is due to a mistake on our part (e.g., defective or incorrect product).
• We recommend using a trackable shipping service to ensure safe return delivery.

6. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again.
• Contact your credit card company (it may take 3-5 business days for funds to reflect).
• If you’ve done all of this and still haven’t received your refund, contact us at info@mumbiluggagestraps.com.au.

7. Contact Us

For any return or refund inquiries, please reach out to us:
📧 Email: info@mumbiluggagestraps.com.au
📞 Phone: 0427 143 612